Hot deals for the website launch | Free shipping nationwide
Hot deals for the website launch | Free shipping nationwide
Hot deals for the website launch | Free shipping nationwide
Hot deals for the website launch | Free shipping nationwide
Last updated: October 15, 2025
Welcome to the Orsay Eos website (hereinafter: “the Website”), operated and managed by Oren Ben Shalosh, Authorized Dealer No. XXX (hereinafter: “the Operator” or “the Business”).
Use of the Website, including browsing, making purchases, submitting details, contacting us, registering for the personal area, or using any other content and/or service, is subject to the terms specified in these Terms and Conditions (hereinafter: “the Terms”).
Use of the Website constitutes full agreement by the user to all terms of these Terms and Conditions. If you do not agree to one or more of the terms, you are not permitted to use the Website.
1.1. These Terms and Conditions are written in the masculine form for convenience only, but refer to all genders equally.
1.2. Use of the Website is permitted only for individuals aged 18 and above. Every user declares that they are an adult and legally competent to perform binding legal actions. The Operator reserves the right to request proof of age if necessary.
1.3. The Website offers users the option to purchase jewelry and diamonds online, including custom-made products, design services, personal consultation, and ordering by phone or via the WhatsApp application.
1.4. The Operator can be contacted via email, phone, WhatsApp, or the contact form on the Website. Contact details are available on the “Contact Us” page.
1.5. The Operator reserves the right to update, change, delete, or add terms to these Terms and Conditions without prior notice. An updated version of the Terms and Conditions will be binding on the user from the moment it is published on the Website.
1.6. Use of the Website is limited to personal purposes only, and no commercial or systematic use of the Website or its content is permitted without prior written approval from the Operator.
1.7. Any term in these Terms and Conditions found to be illegal or unenforceable will not affect the remaining provisions of these Terms and Conditions, which will continue to apply in full force.
2.1. The user undertakes not to upload, send, distribute, or publish through the Website any information or material that infringes or may infringe upon the rights of third parties, including intellectual property rights, privacy, or personal dignity.
2.2. The user undertakes not to publish content of an inciting, racist, vulgar, offensive, or illegal nature in any way on the Website, including in comments or various forms.
2.3. All content appearing on the Website – including text, images, video clips, logos, sketches, and product descriptions – is the exclusive property of the Operator and/or third parties who have authorized its use. No content from the Website may be copied, distributed, reproduced, transmitted, publicly displayed, published, or delivered to a third party without prior written consent from the Operator.
2.4. It is strictly forbidden to perform automated or robotic use of the Website, including scraping, data harvesting, sending bots, or any attempt to penetrate the Website’s technological infrastructure.
2.5. The user declares that they understand that the information presented on the Website does not constitute a recommendation or an offer to perform any action, including a purchase, and that reliance on any information on the Website is solely at their full responsibility.
2.6. The Operator may, at its sole and absolute discretion, restrict or block any user from the Website at any time and without the need to provide a reason or prior notice.
2.7. The Operator reserves the right to remove content uploaded by users – at its sole discretion.
3.1. Purchases on the Website are made through a secure payment processing system. The information entered during the purchase is encrypted and not stored on the Website’s servers.
3.2. Upon completion of the purchase, the customer will receive an email and/or SMS notification with the order details. Only a final confirmation constitutes proof of purchase.
3.3. Products on the Website include ready-made stock and custom-made products. Delivery times vary and will be displayed during the order process. Custom-designed products are subject to a specific timeline that will be provided to the customer.
3.4. Prices on the Website include VAT as required by law, unless otherwise stated. Prices do not include shipping fees, unless explicitly stated otherwise.
3.5. The Operator reserves the right to update prices, payment terms, product availability, and shipping fees at any time, without prior notice.
3.6. In the event of a technical malfunction, human error in entering product details, price, or any other detail on the Website, the Operator will not be bound and will be entitled to cancel the transaction and issue a full refund.
3.7. The Operator does not guarantee that every item published on the Website will actually be available in stock. In case of unavailability, the customer will be updated and given the option to receive an alternative product or a refund.
4.1. All products on the Website are inspected before shipment and are sent in dedicated packaging, accompanied by a warranty certificate or appraisal, if necessary.
4.2. Certain jewelry items include a warranty – as detailed in the document accompanying the product. The Operator is not responsible for damage caused by unreasonable use, dropping, exposure to harmful substances, or improper storage.
4.3. The images on the Website are for illustration purposes only. The actual appearance of the product may vary slightly due to manual finishing processes, differences in lighting, photography, and screen display.
4.4. The Operator will not be liable for any delay in delivery caused by force majeure, strikes, communication system failures, or delays by shipping companies.
4.5. Any information provided verbally by service representatives constitutes general information only and is not binding on the Operator unless confirmed in writing.
5.1. The Website includes a personal area for registered users only. Registration is conditional upon entering accurate, up-to-date, and truthful details.
5.2. Every user is responsible for maintaining the confidentiality of their password and access to their personal account. The Operator is not responsible for any unauthorized use.
5.3. The Operator reserves the right to cancel or restrict access to the user’s account, at its discretion, due to improper activity or violation of the Terms and Conditions.
5.4. The user agrees to receive periodic mailings, marketing messages, and updates. Unsubscription can be requested at any time via a dedicated link or by contacting the Operator.
6.1. The information on the Website is provided “AS IS”. The Operator does not guarantee that the Website will operate without interruption, errors, or technical failures.
6.2. The Operator is not responsible for any damage, direct or indirect, including loss of income, loss of data, or any consequence resulting from the use of the Website or reliance on its information.
6.3. The Operator is not responsible for the content of external websites linked from the Website. Responsibility for viewing and using these websites rests solely with the user.
6.4. The user releases the Operator from all liability for any use or purchase made through the Website, including in the event of errors in the order details provided by them.
7.1. These Terms and Conditions shall be governed solely by Israeli law, including the Consumer Protection Law, the Contracts Law, and related laws.
7.2. Any dispute or disagreement between the user and the Operator shall be brought exclusively before the competent court in the Haifa District.
The Operator invites users to contact us with any question, inquiry, or request:
Via the contact form on the Website
By email: contact@orsayeos.com
By phone: XXX
Or via WhatsApp available on the Website
